Return Policy

Dear user,

First of all, thank you for choosing our products. We have a QC team that is responsible for testing the ordered products before shipment to ensure security and quality. Please feel free to buy. To strengthen your shopping confidence, please read the following content carefully before purchasing. Once placing an order, it means that you agree to our return policy.

The Standard Return Policy only applies to products that you purchase from the LaptopBattery.com.bd.

An RMA (Return Merchandise Authorization) number is required for all returns. Click here to submit an RMA application form.

Rules

1. Guarantee Period

30-Day Product Change

All products can be requested a return for a Product Change with in 30 days (including) from the date of delivery. The returned product must meet the following conditions: intact appearance, complete product packaging & accessories, no man-made damage, non-affected secondary sales.

30-Day Replace Guarantee

All products can be requested a return for a replacement within 30 days (including) from the date of delivery. Please provide positive proof of product problems (picture or video). You can apply for a free replacement of the same model/ specification or maintenance service. If exceeding this period, it can be implemented in accordance with our warranty policy.

2. Return Procedures

①Submit RMA application→②Customer Service Check→③Return Product→④Refund/replacement

We feel sorry if you must submit an RMA (Return Merchandise Authorization) request. To help you smoothly finish a return/replacement/refund, please read the following policies carefully in advance.

30-Day Product Change Back Guarantee: If you need to return the product due to a wrong purchase or personal reasons, please submit an RMA within 30 days from the original delivery date. The returned goods must be with intact tags, complete packaging, unused and unwashed.

Note: If you request a refund due to battery problems, please contact customer service to provide a description of the problem(photo or video file).

30-Day Replace Guarantee: If there is any problem with the product within 30 days (including) from the date of delivery, please contact our customer service and provide positive proof of problem (picture or video) according to the instructions.

As for contacting customer service, you will be led to "Contact Us" for further assistance.

Precautions (please read carefully)

1. Return Procedures

Submit an RMA application: An RMA number is required for return/replace. To return a product, you must obtain an RMA number within the applicable return period for the product (described above). Without prior authorization and an RMA number, we won't accept returns.

Customer Service Check: Once our after-sales customer service approves your RMA request, we will send the RMA number to your email address accordingly. Please prominently display/print/write the RMA number on the outside of the shipping package.

Return Product: The RMA number will be valid for 30 days once issued, within which time the returned product(s) must be received by us. Please provide us with the relevant courier(postal service preferred) and tracking information when you ship it out, so that we can track your return package.

Refund/Replacement/Maintenance: Upon receipt of the returned package, our RMA department will check the returned item and carry out the next step.

Note:

Application of “30-Day Money Back Guarantee”：In general, refund processing is completed within 3-5 business days, but the specific arrival time depends on the processing time of Paypal and the corresponding bank policy.

Application of “30-Day Replace Guarantee”：For products that are eligible for return for replacement, the product may only be returned for a replacement of the same item. We will reschedule a new one within 2-7 working days after receiving the goods. We do not allow exchanges or returns for replacements for different items. If you would like to receive a different item, you would need to return the original item for a refund in accordance with the Return Policy, and then purchase the item you would like to receive instead of the original item.

If the item is returned in an unacceptable condition, LaptopBatteryDirect.com.au reserves the right to refuse the refund/replacement.

2. About Shipping fee

Non-defective product(s)

(1) Unshipped

Should you change your mind after purchasing, please contact our customer service department immediately (within 2 hours after payment). As long as the parcel has not been shipped, we can cancel your order and fully refund.

(2) Shipped

Customer is responsible for the shipping fee (original shipping & return shipping) and will be charged a 10% restocking fee unless the original parcel is wrong, missing, defective, or damaged in shipping.

In case you receive a wrong /partial product due to our mistake, please apply for RMA or contact our customer service department. We will be responsible for